Store Manager, Retail & Store Manager

Join the Pacsun Community

Co‑created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our Pac Cares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community.

The Store Manager is responsible for cultivating and leading a customer‑focused, sales‑driven, profitable and productive store. The Store Manager owns all aspects of the in‑store presentation and operational functions of the store, leading the team by exhibiting passion for product, brands, fashion and trends. The Store Manager consistently coaches the Management team and Associate teams to ensure alignment and motivation around the company’s strategies and goals.

The Store Manager is responsible for providing a rewarding associate experience and consistently delivering an exceptional customer experience.

• Prioritize and delegate tasks to meet all selling, visual, and operational needs
• Build product confidence by creating accountability and expertise through use of basic and seasonal educational tools
• Support and execute all product, visual, and marketing directives, maintaining standards set by the company
• Maintain a clean, well‑organized, replenished store and stockroom, promoting a safe working and shopping environment to maximize the customer experience
• Anticipate and determine customer needs and “solve for yes” to ensure customer satisfaction
• Foster an environment that delivers an engaging, positive and authentic selling experience to ensure customers return to the store
• Be accountable to self and others for achieving all company sales, metric and operational goals
• Understand key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense
• Create shortage action plans to minimize loss and achieve shrinkage goal
• Drive and execute all digital sales strategies including ship‑from‑store and BOPIS within the store
• Communicate store and customer feedback to the District or Market Manager to grow the business
• Consistently coach the Management and Associate teams to ensure alignment and motivation around the company’s strategies and goals
• Performance‑manage under‑performing members of the team by partnering with their supervisor and, when required, HR
• Reflect the Pac Sun brand by demonstrating passion and affinity for product, brands, fashion and trends
• Demonstrate willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends

• Passion for product, brands, fashion and trends
• Four‑year college degree or equivalent preferred
• Must be at least 18 years of age
• Effective written, verbal and presentation skills
• Strong interpersonal and communication skills with the ability to communicate at all levels
• Proven ability to drive sales results in a high sales volume environment
• Excellent time‑management skills
• Ability to interpret all policies and procedures to resolve customer and associate issues
• Willingness to travel periodically to attend meetings/workshops (overnight may be necessary)
• Proficient in math and possesses strong computer skills
• Minimum five years retail experience required, with a proven ability to drive sales results
• Minimum of two years of retail management experience required

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross‑functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Re…