Retail Sales Associate

Join to apply for the Retail Sales Associate Full Time role at Pet Smart

Join to apply for the Retail Sales Associate Full Time role at Pet Smart

Pet Smart does Anything for Pets and Everything for You - JOIN OUR TEAM!

At Pet Smart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

• Paid weekly
• Associate discounts and perks
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Career pathing
• Development Opportunities

Pet Smart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility for store cleanliness, maintenance, pet safety standards, and the direct care of pets within our store.

• Engage with pet parents in person, over the phone, at the sales register, and online to ensure positive outcomes.
• Greet pet parents and answer their questions throughout the store.
• Prepare online orders for pick-up and ensure a smooth, positive experience.
• Care for store-owned pets, including feeding, watering, and cleaning habitats.
• Maintain store cleanliness standards.
• Support weekly price changes and promotional pricing.
• Stage and sort new products to match sales floor plans.
• Face, fill, and recover products to meet sales standards.
• Recommend, inform, and sell merchandise, services, and live pets.
• Administer store-owned pet medications as directed by a veterinarian.
• Promote events such as adoption weekends, charity events, etc.
• Ensure a safe environment for staff, pets, and customers.
• Act immediately if a sick or injured pet is identified, including transport to the vet.
• Assist in various store areas as needed.
• Participate in the culture of Belonging and Recognition.
• Follow all company policies and procedures.

• Strong written and verbal communication skills.
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to react under pressure and maintain composure.

• Stand, walk, climb ladders, handle objects, and reach with hands and arms frequently.
• Lift and move up to 50 pounds regularly; team lift more than 100 pounds occasionally.
• Work may involve exposure to moving mechanical parts, pet hair, and moderate noise levels. Handling live animals is common.

Make a meaningful impact every day by helping customers with their pets, celebrating milestones, and creating moments that matter. We value diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re excited to hear your story and learn more about you! Apply Now!

This summary describes the general nature of the role. Exact duties and pay depend on experience, training, skills, and location. Pet Smart is an equal opportunity employer and considers applicants without regard to race, religion, sex, age, or other protected characteristics.