Associate Technical Account Manager

About The Role

Are you passionate about learning new technology and building strong client relationships? We’re looking for an Associate Technical Account Manager (ATAM) to help our multifamily residential clients get the most value from Yardi’s property management software solutions. In this role, you’ll combine your technical aptitude and communication skills to support clients through software setup, troubleshooting, and day-to-day use.

You’ll build expertise in how Yardi’s software supports every stage of the renter journey and equips property managers with the tools for financial reporting, leasing, maintenance, and more. As part of a collaborative team, you’ll work closely with clients and internal departments to deliver high-quality, solution-focused support.

• Provide technical software support, set‑up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize problem‑solving skills to troubleshoot application issues and deliver effective solutions.
• Apply communication strengths to earn client trust through responsive support and clear guidance from set‑up through ongoing success.
• Champion client success by sharing product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly resolve challenges and deliver innovative solutions.
• Continuously learn and master our products and industry trends to drive client success.

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• Proactive problem‑solver with a strong customer‑focused mindset.
• Detail‑oriented and process‑driven, focused on accuracy and efficiency.
• Adaptable and flexible; thrives in fast‑paced, ever‑changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Organized and able to prioritize tasks with clarity and confidence.

• Familiarity with property management or real estate software, particularly Yardi.
• Hands‑on experience with technical support and application troubleshooting.

Comprehensive benefits including 100% paid employee medical premiums, company profit‑sharing plan, and flexible work arrangements.

$31.25/hr – $32.81/hr

EOE/Race/Gender/Disability/Vets