LRC Student Services Professional

Temporary Position with an anticipated 1 year appointment.

Division of Academic Affairs

This is a gift supported position subject to annual renewal of gift funds-no permanent appointment will be reached from this position.

• Coordinates LRC peer academic coaching program through the following roles and duties:
  • Promotes and improves LRC peer academic coaching with faculty and other student service units
  • Processes academic coaching requests; assigns students to appropriate peer academic coaches
  • Trains peer academic coaches; develops coaching material and updates Academic Peer Coaching Canvas
  • Provides observation of peer academic coaching
  • Tracks and assesses the program through surveys to students, coaches, and faculty; reports results to appropriate administrator
• Provides day‑to‑day support for center services and programs through the following roles and duties:
  • Creates reports of weekly center usage data drawn from Trac Cloud and other internal data tracking systems to support data collection
  • Assesses, monitors, and recommends center availabilities of ISAs and SAs that effectively distributes subject areas according to center needs and modalities across the semester
  • Supports placements of tutors with appropriate courses for embedded support
  • Supports the recruitment of ISAs and SAs; provides support for interviews and the hiring process.
  • Designs and presents workshops related to subjects supported by the LRC
  • Supports the promotion of LRC resources and services through pitches and presentations
  • Provides other center program support duties as assigned.
• Supports instruction and use of learning technologies used in LRC services through the following roles and duties:
  • Oversees integration and instructional use of learning technologies in tutoring and/or support of classrooms
  • Monitors and reviews application of learning technologies; troubleshoot problems; work with LRC staff and stakeholders to improve academic learning with technologies
  • Develops and delivers workshops to promote academic learning with technologies
  • Trains tutors how to responsibly and effectively use technologies for academic learning
  • Provides other learning technologies and instructional duties as assigned.
• Supports Tutor Education Through The Following Roles And Duties:
  • Monitors tutor training completion and maintain documentation in support of CRLA level 1 and level 2 certification compliance
  • Researches and/or develops professional development material to improve tutor education and tutorial sessions
  • Provides observation of tutoring sessions using a structured rubric and provides formative, supportive feedback to tutors in alignment with LRC training standards.
  • Provides in‑person supervisory support to tutors, student assistants, and LRC visitors during center in‑person operational hours, ensuring smooth day‑to‑day operations and student employee oversight.
  • Provides on‑going coaching and mentorship for ISAs (tutors) and SAs as needed
  • Supports the writing of performance evaluation of ISAs (Tutors) and SAs at the end of each semester
  • Provides other tutor education duties as assigned.

• Equivalent to graduation from a four‑year college or university in one of the behavioral sciences, public or business administration, or a job‑related field.

• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
• One‑year of related experience working in a student support service unit. Equivalent amounts of graduate level job‑related education may be substituted for the required experience.

• Working knowledge of the methods and problems of organization and program management; research and interviewing techniques; principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned; and the basic principles, practices and major trends in the Student Services field to which assigned.
• Ability to rapidly acquire a…