Complex Needs Support Officer

Overview

Job title:

Complex Needs Support Officer

Location:

Oxford (OX4) / Hybrid

Salary: £28,969.00 per annum

Working hours:

35hpw across Mon-Fri

Contract:

Permanent

DBS Level: Enhanced DBS

Driving license essential:
Regular travel across Oxford areas

We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Provide trauma informed, person centred support to individuals experiencing domestic abuse, including those who are homeless or at risk of homelessness and who may also present with complex needs such as substance misuse, mental health challenges, and financial or social instability.

This role focuses on assessing and managing risk, promoting safety and stability, and empowering clients to recover from abuse, secure safe accommodation, and work towards independence. Support is delivered within a coordinated multi agency framework to address both immediate safety concerns and longer-term wellbeing.

• Assessment & Case Management:
  Receive referrals and complete holistic needs assessments for individuals experiencing domestic abuse and complex needs.
• Direct Support & Trauma‑Informed Practice:
  Provide trauma‑informed, empowering support to clients affected by domestic abuse and a wide range of complex needs, including but not limited to substance misuse, mental health challenges, housing instability, and other factors impacting their wellbeing.
• Homelessness Prevention & Housing Support:
  Work with clients who are homeless or at risk of homelessness due to domestic abuse.
• Multi‑Agency Partnership Working:
  Work collaboratively with statutory and non‑statutory partners including police, social care, mental health teams, substance misuse services, probation, housing providers, and health professionals. Attend multi‑agency meetings such as MARAC, safeguarding conferences, and case reviews.
• Safeguarding &
  
  Risk Management:
  
  Identify and report safeguarding concerns relating to adults or children using correct procedures.
• Record Keeping & Compliance:
  Maintain accurate, timely, and confidential case records in line with ADAS policies and data‑protection requirements.
• Service Delivery & Development:
  Deliver structured one‑to‑one and group interventions as required by the service specification. Contribute to service development by identifying gaps, suggesting improvements, and supporting new initiatives.

• Educated to GCSE level or equivalent in Math’s and English (Grades A*
  - C)
• Qualification or training in domestic violence/abuse, criminal justice, law, social work or other related area - desirable but not essential
• Intermediate MS Office skills and willingness to learn new systems
• Good understanding of trauma-informed practice
• Experience of risk and needs assessment and safety and support planning, particularly with clients with complex/multiple needs.
• An excellent understanding of the criminal justice system and relevant legislation with particular regard to legal and civil options, housing, benefits, matrimonial and children.
• Experience of managing complex multiple caseloads and seeing the case through to the end
• Excellent interpersonal and communication skills, able to communicate effectively both orally and in writing. Able to work effectively within a team setting and alone.
• Experience of working in multi-agency settings including statutory and voluntary services, with an ongoing commitment to partnership working

As an employee of A2

Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays)
• Up to 8% contributory pension
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you…