Homeless Support Worker

Join to apply for the Homeless Support Worker role at Response

Job posted 1 week ago. First 25 applicants will be considered.

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

£27,560 - £30,680 per annum (Salaries vary depending on experience)

37 hours per week, Monday to Friday

Adult Service Delivery

Oxfordshire – Hybrid working with regular visits to client accommodation

Response is recruiting for a Homeless Support Worker within Adult Services, Settled Oxfordshire, to help people who have had experiences of street homelessness and repeated placements within supported and crisis housing services to sustain their own tenancy, live independently, and move on into mainstream accommodation. Working closely in partnership with a range of other providers, both voluntary and statutory, you will have the support and guidance of the Service Manager to provide a housing management, support and move‑on service to a small group of vulnerable people who have recently experienced homelessness.

• Provide intensive support and housing management service to a caseload of 9 or 10 clients through proactive floating support.
• Ensure each client has a comprehensive support plan with achievable goals and outcomes, and a robust risk assessment, updated regularly with input from client and other professionals.
• Provide person‑centred support and recognise that clients are experts by experience.
• Work with each successful referral to identify interventions that allow the client to move into accommodation, sustain their home, and plan for factors that might destabilise their tenancy.
• Support clients with benefit applications, affordability assessments and repayment plans.
• Conduct regular visits to accommodation and support clients with practical skills such as budgeting, cleaning, etc.
• Ensure clients engage with agencies addressing needs such as substance misuse, offending, accessing education, employment and training.
• Encourage clients to engage in meaningful activities.
• Ensure properties are safe and compliant with Health and Safety regulations.
• Inform internal and external stakeholders and partnership agencies about progress of each client.
• Provide a housing management service including dealing with rent arrears, managing anti‑social behaviour, other breaches of tenancy agreement, serving notices and reporting and ordering any repairs.
• Be aware of early signs of abuse, potential safeguarding and ensure reporting procedures are followed when safeguarding is triggered.
• Provide regular reports on the progress of each case.
• Support client with understanding move‑on options and create a realistic move‑on plan including increasing living skills, preparing for and finding work, budgeting, substance misuse and more.

• GCSEs in English and Maths (or equivalent) and a commitment to undertake continual personal development.
• Solid understanding of homelessness and related issues.
• Ability to effectively engage with clients and provide non‑judgmental support and advice.
• Good communication skills, written, verbal & listening.
• Safeguarding awareness.
• Understanding of complex trauma and personality disorder.
• Experience working with clients with history of homelessness, substance use, offending, challenging behaviour.
• Ability to act calmly in a professional manner whilst dealing with unpredictable and challenging behaviour.
• Ability to engage with and build appropriate working relationships.

• 33 days annual leave (inclusive of bank holidays)
• Blue Light card and other discounted shopping
• Employee Assistance Plan – access to free counselling
• Cycle to Work Scheme (after probation)
• Enhanced family friendly leave
• Flexible and agile working opportunities (role dependent)
• Professional qualification sponsorship and study leave
• £500 refer a friend bonus scheme
• Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app – approved by NHS
• Free flu jabs
• Free DBS application

If this Homeless Support Worker position sounds like the role for you, please apply today! This vacancy may close early. Closing Date – 18/02/2026.

All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK. We are a Disability Confident Employer and proud of an inclusive culture.