Renewal Account Manager

About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI‑optimized services, technologies and products. Sophos is now the largest pure‑play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry‑leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform.

Secureworks provides the innovative, market‑leading Taegis XDR/MDR, identity threat detection and response (ITDR), next‑gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state‑sponsored cybercrimes.

The solutions are powered by historical and real‑time threat intelligence from Sophos X‑Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at

The Renewals Account Manager is an individual contributor sales role, responsible for achieving sales target by reaching renewal rate, renewal ACV and renewal billings targets in a prescribed territory. As customers have acquired Sophos solutions, it is necessary that we continue to ensure those customers realize the value expected from their purchase and renew and ideally expand that business relationship together.

The Renewals Account Manager will be responsible for managing the full pipeline of renewals business in a prescribed territory and exceeding renewals targets for the India market.

• Achieve agreed‑to quarterly sales goals, develop strong relationships with key buyers and influencers and leverage these during the renewals sales process.
• Maintain strong customer relationships, understand their business needs, and align them with Sophos solutions.
• Identify customer renewal risks and collaborate with channel partners, sales management, and the customer success team to coordinate activities to mitigate the risk.
• Work closely with customers, channel partners and internal teams to acquire the documentation necessary for Sophos to correctly recognize revenue transactions.
• Own and manage the end‑to‑end renewals process, including maintaining an accurate forecast status in SFDC
• Follow Sophos standard renewals sales processes and policies including forecasting management, conducting sales campaigns, documenting activities, following up on assigned actions, etc.
• Execute a planned cadence of engagement customers and put detailed strategic account plans in place where appropriate.
• Work in support of the new business sales team when their expansion business is in conjunction with a pending renewal to ensure full renewal is achieved and partnering to support the additional growth solutions to the customer’s desired cybersecurity and business outcomes.

• 3-5 years’ experience in renewal account management or sales roles working with decision‑makers in large organizations with a proven track record of achieving and exceeding sales quotas.
• Strong understanding of the enterprise renewals sales cycle, buyer personas, and decision‑making processes, and how to successfully navigate them.
• Ability to be seen as a trusted advisor to senior executives in large organizations and able to build strategic account plans.
• Exceptional retention risk discovery skills, value proposition presentation, negotiation, and closing skills
• Solid technical acumen able to explain the benefits of different technologies, strong cybersecurity knowledge an advantage.
• Experience in selling through and with channel partners, and ability to thrive in a team selling environment
• Ability to manage complex customer accounts and large contract values.

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