Customer Assistant - Food; Mornings

Work Pattern

Week One:
Monday 05:00-09:00;
Tuesday 05:00-09:00;
Wednesday 05:00-09:00;
Friday 05:00-09:00;
Saturday 05:00-09:00.

Week Two:
Sunday 07:00-11:00;
Monday 05:00-09:00;
Tuesday 05:00-09:00;
Wednesday 05:00-09:00;
Friday 05:00-09:00.

The unsocial premium of +£3.00 p/h applies only to hours worked between 22:00 and 06:00.

Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.

We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and who are ready to roll their sleeves up, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll ensure our customers feel truly valued every time they shop with us.

This is a frontline role, not for the faint‑hearted. If you’re ready to roll up your sleeves, there’s huge opportunity.
Are you ready for it? Take Your Marks and apply today.

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

• Serve customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are always stocked.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit.
• Build expert product knowledge to sell and recommend our products and services.
• Receive training to utilise digital tools and communication channels to deliver for the customer every time.

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, regularly asking for it.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.

Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please let us know when completing your application – we will make every effort to ensure your needs are met to provide a fair and transparent assessment.