Kilian John Lewis Street - Counter Manager

Kilian John Lewis Oxford Street - Counter Manager - 5 days per week 37.5 hours

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service, and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast‑paced retail environment. This is an exceptional opportunity for you to act as the Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high‑performing team.

If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long‑term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at the point of sale. This first‑level management role with exposure to business planning, consumer insights, event management, customer relationship management, and front‑line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

• Effective verbal and written communication skills. Excellent interpersonal skills.
• Quality customer service skills. Skilled at winning people over.
• Results orientated, high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected.
• Senses others' development needs and bolsters their abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult and tense customer‑service situations with diplomacy and tact.
• Guides the performance of others while holding them accountable.
• Cultivates and maintains extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• Works autonomously and contributes to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.
• Retail sales experience.
• Team leadership experience.
• Degree of experience dependent on business/store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerised system including email, Microsoft Excel.

Not Applicable

Full‑time

Sales and Business Development

Industries:
Personal Care Product Manufacturing