Customer Assistant - Food; Early Mornings

Customer Assistant – Food (Early Mornings) – Oxford

Join our team at M&S as a Customer Assistant in our Food section, where you’ll become a champion of our high‑quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with customers.

This job role involves early mornings and therefore we can’t consider applications from anyone under the age of 18. This is to comply with relevant health and safety legislation and to keep our colleagues safe in the workplace.

£12.60 per hour. Additional unsocial premium of £3.00 per hour for hours worked between 22:00 and 06:00.

Sunday 06:00–10:00
Monday 04:30–08:30
Tuesday 04:30–08:30
Thursday 04:30–08:30
Saturday 04:30–08:30

• Serve customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are always stocked.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service.
• Build expert product knowledge to sell and recommend products and services.
• Utilise digital tools and communication channels to deliver for the customer every time.

• High levels of customer service.
• Commitment to delivering excellent work with great attention to detail.
• Openness to and act upon feedback, asking for it regularly.
• Accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptability to changing situations.
• Good listening to build positive relationships.
• Good level of digital capability.

Marks & Spencer is committed to an active inclusion, diversity and equal opportunities policy. We support flexible working and will make reasonable adjustments to the recruitment process where required.