Shift Lead - Food

Join to apply for the Shift Lead - Food - Oxford role at Marks and Spencer

• Sunday 07:00‑15:00 (Week
  1)
• Monday 05:00‑13:00 (Week
  1)
• Wednesday 05:00‑13:00 (Week
  1)
• Thursday 05:00‑13:00 (Week
  1)
• Friday 05:00‑13:00 (Week
  1)
• Monday 14:00‑22:00 (Week
  2)
• Tuesday 14:00‑22:00 (Week
  2)
• Wednesday 14:00‑22:00 (Week
  2)
• Friday 14:00‑22:00 (Week
  2)
• Saturday 14:00‑22:00 (Week
  2)

• Lead the fill operation, delivering a sales floor that is ready to trade and taking operational responsibility for coordinating resources to serve, sell, and fill.
• Manage the floor in the absence of the Colleague Manager and provide leadership during store opening.
• Coordinate resources to perform operational tasks during the fill operation.
• Coach colleagues on One Best Way and drive productivity in readiness for store opening.
• Allocate resources effectively to deliver a quick payment experience.
• Implement daily operational processes efficiently across the store at correct times.
• Coordinate the team to maintain a clean, safe, and well‑presented store.
• Foster a great team atmosphere that is inclusive of everyone.
• Serve as a role model for customer service and M&S behaviours and colleague expectations.
• Support Colleague Managers by sharing observations to help deliver high performance and recognise outstanding colleagues.
• Provide support to nearby stores if operationally required.
• Act as a key holder, answering call‑outs as required.
• Handle tasks related to opening and closing the building, including vehicle receipt, temperature controls, logging operational issues with relevant helpdesks, cash handling and TSL compliance during peripheral hours.