Tom Ford - Business Manager - John Lewis

Tom Ford - 37.5hr Business Manager - John Lewis Oxford Street

Join to apply for the Tom Ford - 37.5hr Business Manager - John Lewis Oxford Street role at The Estée Lauder Companies Inc.

“It is my desire to create the first true luxury brand of the 21st century.” —Tom Ford

We are looking for a dynamic and inspirational Business Manager to lead, coach and develop our team of Fragrance Specialists to achieve sales, customer service and operational targets. Providing a luxury experience is our day to day. As a Business Manager, your role will be to elevate your team in creating a memorable in‑store experience.

• Competitive industry salary
• Commission scheme
• Product discount
• Training & development

• Proven retail management/assistant retail management experience preferably within beauty or a fast‑paced retail environment
• Experience setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Flexible availability across days/hours. We want all of our team to have a good work‑life balance, please discuss your availability further with the hiring manager before/during the interview.
• Proficient in Microsoft office
• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses Others' Development Needs And Bolsters Their Abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people
• Retail sales experience
• Team leadership
• Degree of experience dependent on business/Store size
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.