Estee Lauder - Assistant Business Manager - John Lewis

Estee Lauder - 37.5hr Assistant Business Manager - John Lewis Oxford Street

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Estée Lauder is the flagship brand of The Estée Lauder Companies Inc. Founded by Mrs. Estée Lauder, the brand continues her legacy of creating innovative, sophisticated, high-performance skin care and makeup products and iconic fragrances, all infused with a deep understanding of consumer needs and desires.

This is an exceptional opportunity for you to support the store/counter manager in managing the team. You will have partial accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leadership of a high-performing team.

• Competitive industry salary
• Commission scheme
• Product discount
• Training & development

• Proven retail management/assistant retail management experience, preferably within beauty or a fast‑paced retail environment
• Experience setting sales and customer service targets, sales analysis, and staff scheduling
• Experience of creating and executing in-store events
• Flexible availability across days/hours; discuss your availability with the hiring manager before/during the interview
• Proof of right to live and work in the country

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast‑paced retail environment.

• Effective verbal and written communication skills and excellent interpersonal skills
• Quality customer service skills; skilled at winning people over
• Results‑oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivates and maintains extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• Ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

• Retail sales experience
• Team leadership experience
• Degree of experience dependent on business/store size
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system, including email and Microsoft Excel

Not Applicable

Full‑time

Sales and Business Development – Personal Care Product Manufacturing