Facilities Manager

Key Responsibilities

• Take full ownership of service delivery across allocated regional sites.
• Manage both hard and soft FM services (engineering, cleaning, catering) ensuring performance, compliance, and value for money.
• Maintain strong client relationships within a complex and highly regulated environment.
• Act as key interface between client and operational teams, demonstrating high standards, transparency, and full regulatory compliance.
• Oversee hard and soft FM service delivery across multiple sites.
• Manage client relationships and proactively resolve service issues.
• Ensure full compliance with statutory requirements and SFG
  20 maintenance standards.
• Manage site‑based teams including supervisors, engineers, and cleaners where applicable.
• Oversee subcontractor performance, compliance, and service quality.
• Monitor and report on KPIs, SLAs, and performance metrics using CAFM system (Maximo).

• Proven experience in a Facilities Management role.
• Strong understanding of both hard and soft FM services.
• Experience managing client expectations in a complex contract environment.
• Previous people management / line management experience.
• IOSH Managing Safely qualification.
• Understanding of statutory compliance requirements.
• Working towards Level 3 or Level 4 qualification in Facilities Management.

ISS is a Disability Confident employer and welcomes applicants with disabilities.

If you are an experienced Facilities Manager ready to take ownership of a regional portfolio and be the face of service delivery, we would love to hear from you.