Centre Director - Westgate

Overview

We are Landsec We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

We’ve honed this ability over 80 years—spotting opportunities, building partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.

The role will be based at Westgate Oxford. There will be the need for occasional travel to other retail sites around the country and London Victoria as and when required.

The world of retail is continually evolving and changing. While the way people shop is changing, our guests still expect great service and an exceptional experience when they visit our centres. The brand partners we work with expect us to provide a brilliant platform for them to deliver excellence and generate revenue. At Landsec, we have ambitions for ourselves too. We want to exceed expectations and be the preferred partner for the businesses we work with.

We aim to be a leader in the field of retail and mixed-use schemes. The Centre Director plays a pivotal role in helping us achieve that success. You will be able to draw on your experience, knowledge and commercial acumen to provide insight and support, whilst creating value by driving sales and income. Your ability to build and nurture exceptional working relationships across a variety of settings goes without saying.

You’ll be comfortable operating within a matrix management structure, whilst also working effectively with local MPs, Council Leaders, charities and public service teams. You’ll thrive in situations where you need to adapt and evolve, taking others on that journey with you. Most importantly, we want someone who is a true advocate for our company values and who consistently demonstrates them in every interaction.

It’s important to highlight that some responsibilities of the role and the level of skill or experience will vary depending on the size, scale and complexity of the centre you’ll manage.

You will directly line manage a team that will consist of a Deputy Centre Director, an Operations Manager and an Office Manager. In addition you will have indirect line management responsibility for Service Partner employees and Contractors.

As the operational leader for the Centre, your responsibilities will include:

• Leading and managing the Centre Team (consisting of Landsec employees, Service Partner employees and Contractors) providing them with day-to-day operational direction
• Working as a proactive member of the internal organisation within Landsec, leveraging the strength and expertise of specialist teams to ensure the Centre delivers operational and strategic excellence on a day-to-day basis.
• Ensuring the execution of brilliant basics by the Centre Team, creating a safe and secure environment for guests and Brand Partners.
• Driving a high-performance team culture across the Centre, creating an environment where everyone is engaged and wants to deliver an exceptional experience for our guests and brand partners.
• Establishing and maintaining strong, collaborative relationships with key internal and external stakeholders, leveraging and influencing them for the benefit of the Centre and Landsec.
• Advocating for the Centre, continually driving for success, identifying improvements and implementing solutions that drive growth and mean we are seen as the preferred partner for the businesses we work with.
• Implementing the centre strategy from an operational perspective, feeding into the asset planning process and business plan.

• Build relationships with Brand Partner teams to understand their business and optimise sales.
• Maintaining a detailed understanding of Brand Partner metrics, analysing the information to provide insight…