Hospitality - Deputy Manager

Overview

WHSmith are proud and excited to launch our new partnership with a popular food-to-go bakery, bringing even greater choice, convenience, and service to our customers. We're now looking for a Deputy Manager to support the Shop Manager in leading and motivating the team to deliver fast, friendly, and consistently high‑quality service.

• Supporting the Shop Manager in leading the team to deliver amazing results and maintaining excellent standards of the shop.
• Coaching a high performing team to achieve great sales results.
• Supporting the Shop Manager with recruitment, training/development and colleague engagement.
• Keeping a close eye on payroll controls, waste controls and customer service standards.
• Rolling your sleeves up and getting involved in food preparation as well as serving customers.
• Maintaining a clean, well‑stocked and welcoming shop, creating a sense of pride within the store, ensuring the customer experience and facilities are of a good standard.
• Playing a key role in making sure that your colleagues are supported, setting measurable targets which are reviewed regularly.

• Proven experience in a leadership role as a Deputy Manager, Supervisor or Team Leader.
• Strong expertise in delivering excellent customer service.
• Solid background working in a food-to-go/retail environment.
• Confident in delivering all food‑safety requirements, ensuring full compliance and robust due‑diligence practices.
• Ability to energise, influence and motivate the team to deliver exception service and performance.
• Strong organisation skills with a proactive approach and the ability to prioritise well in a fast‑paced food to go /retail environment.
• Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority.

Our teams work hard to support both customers and colleagues, offering our fantastic products to everyone on life's many journeys. No two days are ever the same, but a typical day may include a variety of the following.