Team Manager - Food; Part Time

Team Manager - Food (Part Time) - Oxford Area

Marks and Spencer seeks a dedicated Team Manager in Food to lead a frontline team on the shop floor, ensuring exceptional availability, 5‑star service, and strong commercial results.

• Lead and coach a team to deliver consistently under pressure, setting the pace and holding the line on standards.
• Manage sales, standards, availability, and team performance, taking accountability when plans shift.
• Collaborate across departments to create a seamless customer experience.
• Drive commercial performance by interpreting key metrics and guiding the team to focus on outcomes.

• Drive profitability and sales through the Retail Plan and Store KPIs.
• Embed business transformation initiatives and change programs.
• Set clear service expectations and maintain high standards.
• Create an inclusive culture and model digital tools and leadership behaviours.
• Build a multi‑skilled team and fully utilise available tools.
• Use data and insight to improve the in‑store experience and operational performance.
• Recruit, onboard, and develop talent to meet succession needs.
• Review performance, manage underperformance, and celebrate successes.
• Maintain a safe and compliant store environment.

• Excellent customer service and KPI delivery leadership.
• Strong understanding of commercial, visual, operational and people processes.
• Proficiency in data and MI for commercial insights.
• Knowledge of VM principles and digital systems.
• Awareness of legal requirements and M&S people policies.
• Effective communication, conflict resolution and stakeholder engagement.
• Ability to work under pressure and adapt to change.

• Embed change for lasting commercial impact.
• Lead with ownership and accountability.
• Coach and accelerate team performance.
• Recognise and develop high performers, support under‑performers.
• Communicate expectations clearly and transparently.
• Use customer feedback and market trends to guide teams.
• Collaborate cross‑functionally to achieve business goals.

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams where everyone can bring their whole selves to work and be at their best. If you need reasonable adjustments during recruitment, please let us know.