1st Line IT Support Technician

Overview

Here at Ridge, we are pioneers in the Built Environment Consultancy industry where we continually expand our expertise and nurture our talent - with a focus on quality, innovation and growth. And due to this growth, we are now looking for a 1st Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work.

Reporting to our Senior 2nd Line IT Support Technician and based at our head office in Oxford, Woodstock, you will play a key role in providing support to a diverse group of approx. 1350 users, responding to incidents and requests in line with company SLA’s. You’ll be part of a team that is the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups.

You’ll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure-based technology, making the move into a more technical environment as part of your personal development and growth in Ridge.

First and foremost, you’ll need to be interested in IT. You’ll be self-motivated, conscientious, methodical and organised, with the ability to liaise with customers at all levels of a business whilst always demonstrating excellent customer service. You’ll possess a logical approach to problem solving and be able to multitask.

• Basic troubleshooting experience of hardware, software, printers, and network connectivity issues
• Knowledge of working with and supporting Microsoft Windows 10/11, Word, Excel, and Power Point
• User account management using tools like Active Directory
• Device setup and configuration, including laptops, desktops, and mobile devices
• Excellent communication skills both verbal and written
• Attention to detail and the ability to follow documented procedures.