Server Support Engineer

Server Support Engineer – 24/7 Operations Oxford – Fully Onsite 12-hour shifts | 4-on / 4-off | Days & Nights

Are you an infrastructure-focused Support Engineer who thrives in high-availability environments?

Do you enjoy working with mission-critical systems where fast response and strong technical troubleshooting genuinely make an impact?

A leading technology provider operating large-scale, always-on digital platforms is expanding its 24/7 Support Centre. We are looking for experienced Support Engineers who can bring technical depth, calm under pressure, and a passion for operational excellence.

• Monitoring and supporting enterprise-scale Windows Server environments
• Troubleshooting application and infrastructure incidents across a live, 24/7 platform
• Managing Windows Updates, patching cycles and maintenance tasks
• Responding to urgent alerts and incoming incidents with speed and professionalism
• Using tools such as PRTG, Solar Winds, or Azure Monitor to diagnose and prioritise issues
• Working closely with 2nd line teams and development groups to
  ** escalate
  * * and resolve incidents

• Strong experience with Microsoft Server technologies (AD, DNS, RDS, Server maintenance)
• Background in supporting e-commerce or other high-availability systems
• Experience with enterprise monitoring & alerting tools
• Clear communicator, comfortable handling urgent situations
• Ability to work rotating 12-hour shifts (4-on / 4-off), including nights
• Must be able to reliably commute to Oxford for 07:00/19:00 shift starts

• A truly varied operational engineering role
• Significant autonomy and impact – you are the first line of defence
• Opportunities for long-term progression into more senior infrastructure or platform roles
• Training support, including funding for relevant certifications
• A tight-knit team culture with strong leadership and clear processes

If you enjoy owning incidents, solving problems, and supporting complex systems at scale, this is a role where you’ll grow rapidly and make a real difference.