Service Desk Analyst; 1st Line – IT Support Career
Job in
Oxford, Oxfordshire, OX1, England, UK
Listed on 2026-01-14
Listing for:
Focus Resourcing
Full Time
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Job Description & How to Apply Below
A leading IT support firm in Oxford seeks a 1st Line Service Desk Analyst to provide professional support via phone, email, and live chat. The role involves troubleshooting end-user IT issues, logging incidents in Service Now, and resolving technical incidents efficiently. Candidates should have strong communication skills, problem-solving abilities, and a proactive learning attitude, particularly in Windows 11 and Office 365.
This position also offers a competitive salary, annual discretionary bonus, and various benefits such as flexible holidays and career development opportunities.
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