Private Patient Operational Team Leader | University Hospitals NHS Foundation Trust

The Commercial Directorate has an exciting opportunity for a full time Operational Team Leader role for the Private Patient Services based across our main sites . This is a great development opportunity if you are looking to develop your career further within an NHS organisation and specifically within the private patient field. The role is hugely varied and offers a focus on team development, advanced patient co-ordination in a business environment that provides income to reinvest into the NHS.

The Trust is committed to exploring and building commercial opportunities that will generate additional financial and non-financial value to support the delivery of NHS services and build on our key strengths in patient care, research, and education. This role helps the trust to achieve this.

The Private Patient Operational team are based within offices at the JR, Churchill and NOC.

The post holder will be a highly motivated and experienced individual in the service sector, ideally with past knowledge about the private practice business or with a specific enthusiasm to learn. You will possess team management experience, an enthusiasm to provide a great service to patients and clinical teams, as well as an excellent attention to detail.

The post holder will manage the team of Private Patient Co-Ordinators to achieve high standards of patient bookings, as well as collect upfront payments and ensuring complete authorisation for all private episodes of care. You will co-ordinate the patient episodes with the divisional teams to ensure all activity goes to plan efficiently and effectively. You will liaise with consultants and clinical teams to enable simple and effective processes for enabling private care.

You will work with the Private Patient Finance Team Leader and team to co-ordinate effective billing processes and handle patient and staff queries.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

For more information on OUH please view

OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

• Be responsible for a team of private patient co-ordinators that enable highly effective and accurate bookings processes for all private patient episodes undertaken at the trust.
• Effectively and efficiently manage the customer relationship in respect of the Trust’s Private Patient business. This includes patients, consultants and all divisional staff.
• Be responsible for managing the patient experience of private healthcare in the Trust.
• Simplify and improve access to private patient services for the patient and the consultant.
• To ensure all insured episodes are fully authorised to ensure you are managing the financial risk to the trust.
• Be responsible for enabling upfront deposits where possible.

Please see attached job description for full details of the role and the person specification.

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