Customer Service, Senior Personal Banker

Customer Service, Senior Personal Banker

Join Nat West to apply for the Customer Service, Senior Personal Banker role.

This role is based in the United Kingdom; all normal working days must be carried out in the UK.

Join us as a Senior Personal Banker in Oxford. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. Your day will be varied, delivering a banking service that exceeds expectations. We support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.

As a Senior Personal Banker aligned to one of our branches, you’ll build great relationships with customers, promote the benefits of our digital services, and provide trusted expertise.

• Meet and support customers via video banking from home or face‑to‑face in a branch.
• Conduct Financial Health checks and review customer accounts.
• Identify products and services that are right for our customers.
• Identify opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
• Complete outbound care calls to customers to grow and maintain relationships.

Organised, self‑motivated, and diligent with a passion for delivering excellent customer service. Motivated to develop your own career and meet branch and personal goals.

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
• The ability to build rapport and trust with customers in both face‑to‑face and virtual environments and provide them with the right options for their circumstances.
• Excellent communication and interpersonal skills with a genuine interest in building relationships.
• Excellent planning and organisational skills.

Competitive salary starting at £26,350, pro‑rata for the hours you work, and a range of protection, healthcare and lifestyle benefits through Nat West Group Benefits. You’ll also receive a generous holiday entitlement of 36 days, pro‑rata for hours worked, and a monthly contribution to your retirement fund.

See our rewards and benefits page for full details.

You will need to be flexible in terms of shifts and hours; the hours will be between 8 am and 8 pm and will include some bank holidays.

Your journey starts with a comprehensive training programme and ongoing coaching, study towards a recognised external qualification.

• Seniority level
  :
  Mid‑Senior level
• Employment type
  :
  Full‑time
• Job function
  :
  Finance and Sales
• Industry
  :
  Banking