FM Coordinator- Campsfield IRC

Overview

Campsfield Immigration Removal Centre (IRC) is expanding its workforce whilst operating as a newly opened centre. We are looking for respectful, diligent and caring colleagues to join our growing team.

We are seeking a FM Coordinator to join our Mitie FM Team at Campsfield IRC, Oxford. The ideal candidate will be a passionate individual with customer service experience, responsible for managing phone call and email requests, supporting employees, and logging information onto a database. The role requires the ability to deliver high levels of service, remain professional at all times, and ensure that Mitie s policies, processes, and procedures are followed.

As a FM Coordinator, you will be tasked with managing the flow of requests to ensure a continuous and efficient service.

• Answer emails, phone calls, and walk-in queries while logging jobs, sending quotes to clients for approval, and informing engineers of their daily workloads.
• Produce reprographics and printing requests for training on site, and fulfil the contract with our client, ensuring all contractual obligations are met.
• Act as the first line of contact for the Mitie team by answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of available information and equipment.
• Ensure timely input and output of all associated helpdesk data and live monitoring of performance against SLAs.
• Work under pressure to meet challenging deadlines while effectively managing workloads.
• Demonstrate a strong standard of literacy and numeracy and familiarity with Microsoft Office.
• Display excellent written and verbal communication and negotiation skills to support the role.
• Exhibit good planning and organisational skills and maintain confidentiality across the site while respecting the needs of all stakeholders.
• Essential skills include computer skills, customer service, and Microsoft Office.

• Specific Requirements:
  All offers of employment are subject to security clearance and enhanced background checks.
• You must be a British Citizen, EU citizen with settled status, or have an ILR (Indefinite Leave to Remain) from a Commonwealth country.
• Bankruptcy history, CCJs, social media activity and criminal convictions will be checked as part of the vetting process.
• You must have lived in the UK for the past three years with no significant footprint outside of the UK other than for normal holidays.
• You must be eligible for CTC clearance.
• You must hold a valid British passport or an EU passport with a share code. Additionally, you must have lived and worked in the UK for at least 3 years, without any extended trips overseas. Applicants must have no criminal convictions and must not be subject to any ongoing police investigations.

• Life insurance.
• 33 Days annual leave.
• Company Pension.
• Continued personal development with full support given to enhance your career.
• Free Mitie shares.
• Access to virtual GP 24/7 for yourself and your family.
• MiDeals discount schemes with over 3000 offers available from your favourite retailers, leisure, and utilities companies.
• Additional benefits available to purchase, including extra holidays, private medical cover and home technology.

• Please ensure that you discuss your application with your current line manager before formally applying.
• Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.

You must be eligible for CTC clearance.

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