Resident Liaison Officer

Overview

Resident Liaison Officer;
Permanent;
Covering Oxford, Reading, Slough, Winchester Guilford.

• As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.
• You will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
• You will ensure residents are aware of the works processes and communicate updates / changes accordingly.
• In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
• We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.
• You will be resilient under pressure and understand the need for discretion and respect in a public facing role.
• You must have a UK driving licence, and own your car.