Business Analyst Applications Support

Overview

As a Business Support Analyst you will become part of a highly skilled and experienced team. Your role will be varied and interesting due to the current objectives across Oxfordshire County Council, as well as the increasing use of applications by staff across the Organisation, and by external customers. You will work closely with staff at all levels across the Organisation, with External Partners and Agencies and with Suppliers, offering support, analysis, and advice.

Activities will include providing application support to customers, incident management and resolution, application administration, developing and implementing minor changes to applications, as well as improving internal business processes around application support.

At Oxfordshire County Council, you ll be part of a forward-thinking organisation committed to delivering stable and effective services that make a genuine difference across Oxfordshire. The ideal candidate will be able to manage their own workload, working calmly and efficiently under pressure in a changing environment with challenging priorities. They will be familiar with and have knowledge of core business applications and/or Social Care and Education.

You will be joining a friendly, collaborative team who are always learning and who care deeply about doing the right thing. We welcome people who want to grow, innovate and help us keep improving.

• Provide application support to customers, incident management and resolution, and application administration.
• Develop and implement minor changes to applications.
• Improve internal business processes around application support.

• Familiar with core business applications and/or Social Care and Education.
• Ability to manage own workload and work calmly under pressure in a changing environment with challenging priorities.

• Culture of flexible working.
• Technology to support agile working where role permits.
• 29 days  holiday per annum plus bank holidays.
• Option to  buy  additional holiday.
• Employee Assistance Programme including access to health and wellbeing support.
• Membership of Local Government pension scheme with employer s contribution.
• Enhanced family friendly policies.
• Local and national discounts for shopping and travel.
• Great learning and development opportunities to support your ongoing development.

Equality, Diversity and Inclusion:
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all. We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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