Receptionist & Courses Administrator

Job Description

Oxford Lifelong Learning in the Department for Continuing Education is seeking to appoint a full‑time Receptionist & Course Administrator to provide a high level of customer service and administrative support within the University of Oxford's Language Centre. This is a full‑time position, offered on a fixed‑term contract for 12 months. The role is based on‑site at the Language Centre, 12 Woodstock Road, Oxford, with working hours of 08:30‑16:50, due to the customer‑facing nature of the post.

As a key front‑facing member of the team, you will act as the first point of contact for students, staff, tutors, visitors and external clients. You will provide a professional, welcoming and efficient reception service, responding to a wide range of enquiries in person, by telephone and by email. Alongside reception duties, you will manage bookings for teaching rooms and meeting spaces, acting as the main point of contact for commercial and external users of the building.

You will also provide substantive course and administrative support to the Language Centre team, contributing to the effective planning and delivery of language programmes. This varied role requires excellent judgement, strong organisational skills and the ability to manage competing priorities while maintaining a consistently high standard of customer service.

You will also be willing to undertake First Aid and Fire Warden responsibilities (training will be provided if required).

You will be educated to A level (or equivalent) and have experience of working in a customer‑facing or reception environment, along with experience providing administrative support and maintaining accurate records. You will demonstrate:

• Excellent customer service skills, with a professional, calm and confident manner
• Strong verbal and written communication skills
• Good IT skills, including Outlook, Word, Excel and database systems
• The ability to work independently, use initiative and exercise sound judgement
• Strong organisational skills and the ability to prioritise a varied workload
• A flexible and adaptable approach within a busy teaching environment
• Experience of working in Higher Education, using web content management systems or financial systems such as Oracle Financials would be advantageous

Oxford Lifelong Learning is part of the University of Oxford's Department for Continuing Education and offers high‑quality, flexible learning opportunities for adults at all stages of life. We are ambitious and forward‑thinking, with a strong sense of identity and community.

The Language Centre is the University's hub for students and staff wishing to develop their language skills, as well as members of the wider Oxford community. We teach 12 modern foreign languages and Academic English, enabling learners to engage confidently in an interconnected world.

Colleagues uphold the Mission, Vision and Values of Oxford Lifelong Learning and actively promote a culture of equality, diversity and inclusion.

Your happiness and wellbeing at work matters to us, so we offer a range of family‑friendly and financial benefits including:

• An excellent contributory pension scheme
• 38 days' annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Membership to a variety of social and sports clubs
• Discounted bus travel and Season Ticket travel loans