Tech Support Student Assistant

** Job Title
** Tech Support Student Assistant
** Department
* * IT Process and Planning JM
** Worker Type
** Student (Fixed Term)
** Pay Information
** For hourly student pay rates, please visit the  page on the Office of Human Resources website. For salaried student positions, contact the department for pay information.
** Duration of Appointment
** Beginning late Spring of 2026 until eligibility ends
** Maximum Scheduled Weekly Hours
** 1
* * Job Description Summary
** The Tech Support Assistant will serve as the first point of contact for customers at the Tech Support Lounge. This role involves greeting customers, providing initial diagnosis and troubleshooting of technical issues, and offering general support for a range of technology-related problems. The position aims to ensure a high level of customer satisfaction through effective and efficient service delivery. The Tech Support Lounge offers services such as a Loaner Computer Program, Hardware Diagnostics, Guided Software Diagnostics and Repair, a Repair Depot, a Safe Vendor Meeting Zone, and a DIY Repair Bench.
** Job Description
**** Essential Duties
*** Work assignments are completed under close supervision.
* Procedures are well established.
* Employees typically follow well-defined policies and procedures.
** Minimum Qualifications
** Minimal training or prior knowledge of work is required.
** Additional Position Information (if applicable)
***
* Job Duties:

*** Greet customers promptly and courteously as they arrive at the Tech Support Lounge.
* Conduct initial assessments of customer-reported technical issues.
* Perform basic troubleshooting and diagnosis for hardware and software problems.
* Assist customers with loaner computer program requests and explain the terms and conditions.
* Guide customers through software diagnostics and repair processes, including OS updates, virus removal, and data backup.
* Facilitate the shipping and receiving of laptops for manufacturer repairs and manage loaner computer logistics.
* Provide a safe environment for vendor meetings and assist in scheduling the use of workbenches.
* Escalate complex issues to full-time staff as needed.
* Maintain accurate records of customer interactions and service provided.
* Provide guidance and support on the use of university-supported technology and software.
* Collaborate with team members to improve service processes and customer experience.
* Participate in training sessions to stay updated on the latest technology and support techniques.
*
* Minimum Qualifications:

*** Basic knowledge of computer hardware and software.
* Strong problem-solving skills and attention to detail.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Customer service experience or a strong desire to help others.
** Desired

Qualifications:

*** Prior experience in a technical support role.
* Familiarity with university-specific technology and software systems.
* Ability to diagnose and resolve common technical issues.
* Experience with customer service or in a retail environment.
* Strong organizational skills and ability to multitask.
* Demonstrated ability to learn new technologies quickly.
** Required Application Documents
** resume/CV
** Posting Contact Information
** Bob Black  Director, IT Process and Planning  IT Services
** Additional Information
** A criminal background check may be required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.
** Reasonable Accommodations
** Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty

Staff or . Questions and follow-ups regarding requests should also be directed here.
** Miami University Values Statement
** is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that…