Patient Services Representative

Job Title

Patient Services Representative (PSR)

Medical Center

Practice Manager

Non-exempt

Starting hourly rate of $17.40, with potential increases based on years of relevant medical front desk or office administrative experience.

Performs a variety of front desk functions in a medical office to include registering patients, making appointments, and processing patient payments.

This job description reflects management’s assignment of essential functions. Nothing in this description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Performs all functions checking in and out patients in an accurate and timely manner.
• Advises patients regarding payment options to include assistance programs, sliding scale, and commercial insurance eligibility.
• Collects co-payments from patients in the form of cash, check, and credit card and provides receipt.

• Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area.
• Communicates with the waiting patient advising them of the progress toward being seen and coordinates backlogs with the back office and suggests solutions.
• Schedules patient appointments in an accurate and timely manner.
• Assists patients with insurance questions.
• Creates financial arrangements with patients, explains payment options, and obtains patient’s choice of options.

• Answers the phone, takes messages, and routes them to the appropriate area in a timely manner.
• Prepares daily report sheets and deposits for the center and balances cash collections with posted payments.
• Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.
• Verifies all fee tickets are complete and charges are entered in the practice management system.
• Pulls charts as needed and as indicated by provider.
• Participates in quality improvement activities such as group meetings, PDSA pilots, and improving relevant processes.
• Assists as assigned in patient communications, such as care reminders, tracking followup, and other patient communications.
• Maintains appearance and materials in the lobby.

No direct reports.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma or equivalent.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

None necessary.

None necessary.

Frequently required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Occasionally required to sit, stoop, kneel, crouch, or crawl. Must regularly lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.