Guest Service Agent

Job Summary

Responsible for greeting guests in an efficient and courteous manner. Serves as first point of contact for the guests and checks them in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.

• Interacts with the customers to ensure guest check‑in, check‑out, and billing are carried out efficiently.
• Answers questions about the facility's policies and services.
• Makes advance reservations and handles special requests.
• Issues invoices and collects room fees.
• Handles or appropriately escalates customer service issues.
• Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed.

Substitution Statement:
An equivalent combination of related experience and education may be considered for this role. Substitutions of the required experience or education will be assessed on a 1:1 substitution basis.

High School (Required)

Relevant experience?? | No Experience Required?? | Not Required

$14.00 - $21.00

Interview Requirements:
Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ethnicity, citizenship, age, disability, military status, protected veteran status, genetic information, or any other legally protected status.

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.