Service Coordinator

Job Description

Join our Team of Employee Owners!

Why work for a company when you can own it?

FRMA/Siewert Equipment, a Division of Cummins-Wagner, is seeking a Service Coordinator at our Oxford, MA location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution of industrial and mechanical equipment.

Job Title:
Service Coordinator

Salary Range: $25.00-$27.00 per hour

Department: FRMA Service

Location:
Oxford, Massachusetts

Reports To:
Assistant Service Manager

The Service Coordinator fulfills a key role in a dynamic work environment to include service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills with the technical aptitude to learn and support many aspects of our Service & Repair business.

Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.

• Possesses superior communication and organizational skills
• Exhibit goal‑oriented behaviors and time management principles
• Apply extensive attention to detail to all tasks
• Exude a customer‑focused attitude
• Have the ability to resolve problems as they arise
• Possesses proficiency in basic math
• Possesses mechanical aptitude
• Experience and proficiency using Windows‑based programs
• Have 5 years of related experience preferred
• Experience with mechanical equipment sales preferred
• Possess a High School Diploma, or equivalent
• Must be able to pass background and reference checks, as well as a drug test

• Telephone & email reception
• Preparation of equipment, receipt acknowledgments, and quotations for technical services. Maintain service calendar and assist supervisors with service scheduling
• Timely preparation of job folders with proper documentation
• Back‑up support for Customer Service Representative and Shipping/Receiving
• Service order entry, parts purchasing, and related functions
• Dispatch & collect electronic work tickets to/from field service personnel
• Preparation of comprehensive inspection and repair reports for service & RSG
• Warranty coordination and claim processing with OEM’s
• Oversee Planned Service Agreement proposals, renewals, and scheduling
• Shop Supplies inventory support & replenishment
• Organized filing of paper and electronic service records
• Coordinating employee training and maintaining department training and certification records
• Provide technical telephone support to customers & coworkers (including reasonable after‑hours support)
• Diffusing and resolving customer concerns and complaints
• Perform all other duties as assigned

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Short & Long‑Term Disability Insurance

Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins‑Wagner began as a one‑product, two‑employee Company in a one‑room office. Without a well‑recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer‑driven business's success, they established an ESOP and sold the Company to their employees in 1985.

Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!

As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long‑term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non‑ESOP companies. For more information on ESOPs, visit
www.esopassociation.org

Cummins‑Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Cummins‑Wagner Co. Inc. is a 100% Employee‑Owned Company.