Crane Service Technician IV

Overview

The Overhead Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making.

• Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager)
• Responsible for performing planned maintenance and repairs on all types of crane & hoist systems
• Respond to emergency breakdown call outs as directed by the service supervisor, including after hours and weekends
• Conduct extensive on-site electrical, electronic, mechanical and structural troubleshooting to determine root causes and establish necessary repairs using visual inspections, testing procedures, and appropriate testing equipment
• Maintain a basic understanding and working knowledge of OSHA, ANSI, CMAA, and other codes or regulations pertaining to the crane service industry; able to obtain specific regulations if requested
• Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists, and basic structural elements
• Complete daily paperwork accurately (time tickets, service reports, inspection reports, expense reports, sales lead generation forms)
• Review with the customer all repairs performed and obtain their signature on the daily service report indicating acceptance of proper and completed work
• Maintain all company equipment and tools in compliance with manufacturers’ recommendations and certifications (vehicle, forklifts, man lifts, operating machinery, etc.)
• Keep a proper stock level of inventory and line stock items on the service vehicle
• Maintain a stock of the appropriate forms and literature on the service vehicle and use the proper documentation and forms used by the service department
• Maintain a professional appearance and image at all times
• Maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor
• Exhibit excellent people skills to communicate with inter-company personnel and customers and promote strong customer relationships
• Maintain the Quality Assurance Standards
• Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager
• Keep training assignments current
• Perform other duties as assigned

A high school diploma, vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferred

• At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience
• Industrial HVAC Controls and Automation
• Previous overhead crane service experience preferred but not required
• Willingness to stay educated in the crane industry; cranes are increasingly sophisticated and service techs should be computer literate and technologically savvy
• Valid driver’s license in good standing that meets company requirements
• Heavy lifting/pulling (min 75 lbs.) is generally part of this work
• Ability to work at heights greater than six feet
• Service technicians schedule is 40 hours per week but requires the ability to work varied hours, overtime, and on-call as needed
• Minimal travel required
• Solid written and verbal communication skills
• Demonstrated mechanical aptitude
• Strong analytical, conceptual and planning skills
• Excellent math skills and overall PC literacy (Microsoft Office)
• Detail-oriented, self-motivated and disciplined with the ability to multi-task
• Must successfully complete a criminal background check, physical, drug screen and E-verify

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability…