Employee Retention Program Coordinator

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Bilingual English/Spanish Preferred

Are you an organized and proactive professional with a talent for coordinating and managing new hire experiences? Do you excel in ensuring a smooth onboarding process and overseeing orientation training programs with precision and timeliness? Are you skilled at addressing and escalating ERP functionality issues, ensuring concerns are promptly communicated to leadership? If you are focused on continuous improvement, reducing turnover, increasing retention, and positively impacting new team members’ learning experience and attendance, this role is perfect for you.

• Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
• Over 10,000 dedicated team members across North America.
• Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
• Over 50+ years of experience in creating long-lasting partnerships.

• Protect What Matters:
  We are in service of safety at every step, ensuring the health of everyone is central to all we do – from plant team members to consumers.
• Deliver On Our Promises:
  We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.
• Win as a Team:
  We believe in collaboration, uniting diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.
• Advance a Safer Future:
  We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.

The Employee Retention Program (ERP) Coordinator keeps our ERP program running smoothly. You will help manage the program, guide new team members through their onboarding process, and ensure orientation training is completed accurately and on time.

• Handle ERP issues, report them to leadership when necessary, and provide feedback to improve retention and attendance.
• Facilitate ERP training sessions and ensure all activities follow company policies.
• Coordinate the Employee Retention Program and ensure a positive onboarding experience for new team members.
• Implement, monitor, and complete the orientation training program on time.
• Escalate ERP issues to plant leadership if ERP is not functioning properly.
• Provide feedback to help reduce turnover, increase retention, and positively impact attendance.
• Facilitate ERP trainings using prepared resources and materials, including but not limited to Weekly Trainer Meeting, Weekly New Hire Meeting, New ERP Trainer Onboarding, and Weekly Leadership Meeting.
• Review attendance, turnover and retention with Site Manager; partner with ERP Manager for best practices.
• Comply with company policies and procedures, utilizing the escalation process when necessary.
• Other duties as assigned.

• Must be 18 years of age or older.
• Demonstrated ability to train team members.
• Good organizational skills and attention to detail.
• Good communication skills.

• Bilingual skills.
• Previous plant experience in an FSS or higher role.
• Proficiency with word processing, spreadsheets, and presentation software.
• External candidates should have experience in team member engagement or a similar role.

As the ERP Coordinator, you must be actively present on the plant floor during the sanitation process to conduct safety inspections, monitor team member training, and ensure proper Lockout/Tagout (LOTO) procedures are applied. You will be in a wet, hot, or cold environment and could be exposed to chemicals such as bleach while wearing PPE. Shifts may vary by location.

• Medical, Dental, & Vision Insurance
• Basic Life Insurance
• Short- and Long-Term Disability
• 401k Retirement Plan
• Paid Holidays (varies by location)
• Paid Vacation
• Employee Assistance Program (EAP)
• Training & Development Opportunities

Fortrex Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. Fortrex Solutions is committed to complying with the laws protecting qualified individuals with disabilities.

Fortrex Solutions will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual.

If a team member requires an…