Lead Analyst BSA

Lead Analyst BSA role at Boardwalk Pipelines

We are looking for a Lead Analyst BSA for our Houston, TX or Owensboro, KY office.

The job purpose is to bridge business needs with technology solutions by researching industry trends, gathering and analyzing requirements, and developing processes and systems that support organizational objectives. This role leads efforts in defining and documenting business requirements, managing projects, and ensuring compliance while collaborating with stakeholders, vendors, and IT teams to resolve issues and deliver effective solutions. By applying strong analytical, communication, and problem‑solving skills, the analyst ensures successful execution of initiatives throughout the software development life cycle, supports business continuity, and provides guidance to team members to maintain operational excellence.

• Research and advise business owners, clients, and IT team members on current industry practices and technology trends.
• Drive or assist in the conceptualization and development of solutions (hardware, software, and processes) that support business requirements.
• Participate in special projects and initiatives, including serving in project management roles for small to medium efforts.
• Collaborate with vendors, business users, and IT staff to resolve issues and investigate opportunities.
• Perform project manager or project oversight responsibilities for assigned initiatives.
• Apply strong communication, analytical, and problem‑solving skills to ensure support and project deliverables meet required specifications.
• Create process models, specifications, diagrams, and charts based on user requirements to guide team members.
• Ensure that all required application, system, and compliance documentation is accurate and complete.
• Escalate support and project issues to IT management as needed.
• Gather and analyze data to support business cases, proposed projects, and system requirements.
• Generate and compile statistics and reports—complete with analyses, probable causes, and possible solutions—to communicate initiative status and system issues for management and team members.
• Elicit, analyze, specify, and validate stakeholder business needs, including conducting interviews and compiling requirements for development, infrastructure, and cross‑functional teams throughout the SDLC.
• Lead the definition, development, and documentation of business requirements, objectives, deliverables, project plans, budgets, and specifications in collaboration with internal teams.
• Serve as Project Manager using Boardwalk IT project management standards.
• Develop and utilize standard templates for documenting business requirements, technical specifications, and other project documentation.
• Design, develop, and perform test plans and test cases to ensure systems and applications function as specified.
• Collaborate with business users and team members to prioritize issues, enhancement requests, and project work on an ongoing basis.
• Work with the IT Manager to foster vendor relationships and assist in managing contractual terms such as support hours and scope definitions.
• Ensure all vendor contracts are submitted to the IT Manager for review and approval before execution.
• Lead daily activities for a functional team area, including setting task priorities and making decisions on support items.
• Participate in project work and daily support tasks to help balance team workload.
• Participate in on‑call support rotation for assigned applications.
• Develop or review application training materials and conduct user training sessions as required.
• Contribute to the application support knowledge base by documenting user‑reported issues and corresponding resolutions.
• Record, track, and document the problem solving process when researching issues and evaluating alternatives.
• Perform post resolution follow‑ups to confirm that reported problems have been fully resolved.
• Participate in the development and execution of business continuity processes.
• Meet required deadlines of assigned tasks and projects.
• Comply with all company policies and procedures.
• Comply with government regulatory…