Healthcare Navigator

POSITION TITLE

Healthcare Navigator

Owensboro, KY

Full-Time, Salary, Exempt

Veteran Services

Senior Director of Veteran Services

Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission‑driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

• Health and Wellness
• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• Met Life Legal Plans
• Financial Wellbeing
• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts

• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one

• Commitment Committee
• Justice Committee
• Integrity Committee
• Compassion Committee
• Retention Committee
• Training & Development

VOA LEAD Program
- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development

The SSVF program assists Veterans who are homeless or at‑risk of homelessness ending their housing crisis. The goal of the SSVF Healthcare Navigator is to provide services that assist veterans in ending their housing crisis, enhance their independent living skills by providing supportive services and education, connect them with community resources, and empower them to maintain long‑term housing stability and self‑sufficiency.

The position provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care, health education, interdisciplinary collaboration, and overall case management and care coordination. SSVF Healthcare Navigators work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team. This position requires a Master of Social Work or a Master’s degree in a related field and less than five (5) years of work experience in the field;

a person with a Bachelor of Social Work or a related undergraduate degree with more than five (5) years related work experience; a person with nine (9) years of experience in the field and no degree; or a veteran with six (6) years of experience in the field.

The position requires excellent judgment and a demonstrated ability to provide a reasonable combination of knowledge, abilities and skills; knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers; ability to be the liaison between VOA Mid‑States and the VA or community medical clinic; and work with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.

The SSVF Healthcare Navigator works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and the case management team. The position requires timely, appropriate, and equitable Veteran‑centered care to be provided with the Veteran’s treatment team. The Healthcare Navigator is the primary Case Manager for all Veterans placed in hotels by the SSVF program and works collaboratively…