Promotions Coordinator

Overview

ABOUT CHURCHILL DOWNS INCORPORATED
Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the Twin Spires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence.

We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Title: Promotions Coordinator

Requisition #: 2915

Location: Owensboro, KY, US, 42303

Property: Owensboro Racing & Gaming

Bring the excitement to life at Owensboro Racing & Gaming! The Promotions Coordinator is at the heart of the action—creating unforgettable moments, high-energy promotions, and engaging experiences that keep guests coming back for more. This role is perfect for someone who thrives in a fast-paced, entertainment-driven environment and loves connecting with people. You’ll help turn everyday visits into memorable experiences by executing exciting gaming promotions, supporting player development, and delivering top-tier guest service.

From hosting drawings to engaging VIP guests on the gaming floor, you’ll play a visible and impactful role in the fun and energy that define Owensboro Racing & Gaming—with compliance to company policies and responsible gaming standards.

Owensboro Racing & Gaming is proud to offer a dynamic, energetic workplace where team members help create unforgettable guest experiences every day.

Applicants must be 21 years of age or older.

The following duties represent the essential functions of the role. This list is not all-inclusive and may be expanded as business needs require.

• Be a face of the fun by delivering exceptional, high-energy guest service that supports player development and builds loyalty.
• Create genuine connections with guests by learning their names and preferences, engaging in personal yet professional interactions, and welcoming them with enthusiasm, eye contact, and a smile.
• Energize the gaming floor by identifying opportunities to increase play, enhance guest experiences, and resolve concerns through effective service recovery.
• Utilize promotional kiosks, Super-Play Mate, and MGT software to drive engagement and support exciting promotions.
• Actively promote the Players Club program by encouraging new enrollments and keeping members excited and engaged.
• Champion responsible gaming initiatives while ensuring guests enjoy a safe and entertaining experience.
• Collaborate with the Director of Marketing, Marketing Manager, and Marketing Coordinator to plan and execute creative gaming promotions and special events.
• Prepare, execute, and maintain gaming promotions and Players Club continuity giveaways that keep guests coming back.
• Host, announce, and present promotional drawings and events, bringing enthusiasm, confidence, and showmanship to every moment.
• Maintain strong knowledge of all HHR machines to confidently assist guests with gameplay questions.
• Serve as a VIP host for high-value guests, delivering personalized service that makes them feel like a winner.
• Thrive in a fast-paced environment by managing time efficiently and prioritizing multiple promotions and tasks.
• Maintain reliable and punctual attendance, including evenings, weekends, holidays, and special events.
• Foster positive and professional relationships with fellow team members across all departments.
• Become a go-to resource by developing in-depth knowledge of property amenities, promotions, and events to guide and excite guests.
• Perform additional duties and responsibilities as assigned.

• Strong guest service and interpersonal skills with a genuine passion for hospitality.
• Ability to build rapport quickly and communicate effectively with guests and team members.
• Excellent verbal and written…