Modification Fulfillment Specialist

Overview

At U.S. Bank, we’re on a journey to do our best. We strive to help customers and businesses make better financial decisions, support community growth, and grow professionally from Day One.

The Modification Fulfillment Specialist is responsible for managing the end-to-end process of modification document handling, ensuring accuracy, compliance, and timely execution. This role requires close coordination with vendors, document preparation, quality control, and system updates to support loss mitigation strategies.

• Serve as the primary liaison with vendors such as Service Link and Covius for property reports, title updates, and document reconciliation. Review vendor-provided analyses, resolve discrepancies with utilized systems, and communicate management decisions to ensure vendor systems reflect approved changes.
• Generate, review, and modify documents to ensure compliance; apply proper step codes and workflow statuses for visibility and SLA adherence.
• Perform quality control and compliance checks on documents before mailing or recording; address vendor rejection reports and resolve errors promptly. Monitor Archer controls and adhere to risk mitigation standards in fulfillment processes.
• Update MSP and other systems of record with approved modification terms; maintain dashboards and daily status reports to track aging accounts and SLA performance; document actions in designated SharePoint folders and task tracking systems.
• Manage issue resolution and escalations by handling special requests and complaints via shared inboxes, researching and responding to CAD inquiries, and escalating issues requiring management intervention. Collaborate with internal teams to resolve title or recording challenges impacting modification eligibility.
• Demonstrate strong attention to detail, the ability to manage multiple priorities, and familiarity with MSP, Mortgage Imaging Repository, and vendor platforms. Exhibit excellent communication skills for vendor and internal stakeholder engagement, with knowledge of mortgage modification processes and regulatory compliance standards.

• High school diploma or equivalent
• Four or more years of experience in administrative support activities

• One or more years of experience in income calculation/income analysis (preferred)
• Good verbal, grammatical, and written communication skills
• Well-developed reading, writing, and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proficient PC skills, especially Microsoft Office applications and graphics
• Demonstrated administrative skills and acute attention to detail

This role requires working from a U.S. Bank location three (3) or more days per week. The ideal candidate will work at the Owensboro site on Mondays, Tuesdays, and Wednesdays. Overtime may be required. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. Benefits include:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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