Store Manager, Retail & Store Manager

Store Manager - 2224 at Pet Valu in Hanover, Ontario. The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet. We are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals. Our stores partner with local shelters, rescues and charities for adoption events, in-store adoptions (select stores), pet food bank programs and national donation drives and fundraising campaigns.

At Pet Valu, we're pet experts and we're pet lovers too.

Hanover, Ontario

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet oriented career-building environment

• Ensure that all customer service standards are met by staff and maintain courteous relationships within the community (e.g. Humane Society)
• Manage a team of employees including recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
• Ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Coordinate order placements, maintain inventory, ensure store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
• Coordinate efforts of store staff to achieve targeted business results
• Other duties and tasks as required

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning and growth in the pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work scheduled hours, including weekends and evenings
• Reliable transportation to and from the store
• Ability to observe and coach employees to provide feedback on sales techniques and customer service
• Ability to understand and manage inter-team conflicts and escalate when necessary
• Working knowledge of POS systems
• Ability to lift 50 lb repeatedly
• Industry experience is an asset

• Mid-Senior level

• Full-time

• Sales and Business Development

• Retail