Field Dispatch & Service Restoration Coordinator

Answers incoming service calls and provides customer service, including dispatching OPU personnel to residences and businesses to investigate and resolve service issues. Monitors OPU’s SCADA system, electric load, and Outage Management System to coordinate, track, and ensure restoration of service during outages. Creates, records, reviews, and follows up on service order tickets to ensure all work is properly documented. Serves as the liaison to the call center by monitoring systems, providing support, and maintaining accurate standby and on-call schedules.

Maintains OPU’s fleet tracking and radio systems, including inventory and equipment needs. Notifies customers of planned outages, including reasons and expected durations. Provides backup support for inventory and warehouse operations, including ordering, receiving, stocking, and assembling materials for field crews. Assists with load management during peak usage, general supply procurement, shipping preparation, and special projects as assigned.