Public Safety Telecommunicator - Rice​/Steele Dispatch Center

Public Safety Supervisor – Owatonna, MN

Full‑time position in a 24/7 environment. Hourly pay $29.37–$39.97, with $0.75 shift differential for 6:00pm–6:00am and all weekend days.

• Receive and prioritize emergency and non‑emergency calls via radio, phone, and computer.
• Dispatch police, fire, EMS, rescue, and reserves; monitor all radio channels.
• Operate CAD to enter, track, and manipulate call data; maintain accurate records.
• Coordinate with law enforcement, fire/rescue, medical, emergency management, and municipal units operating in the field.
• Utilize NCIC/MNJIS terminal to verify driver records, vehicle registrations, criminal histories, and other restricted data.
• Operate national crime information center, public notification system, and emergency notification services.
• Train new employees; maintain a clean and respectful work environment.
• Notify Shift Supervisor of all critical incidents or other matters requiring their attention.

• High School Diploma or GED
• Valid driver’s license
• Pass required background check and psychological evaluation
• Basic computing skills: email, Outlook, web browsing, Adobe PDF, word processing, spreadsheets; type 30 WPM

• Communications experience
• Two years as a public safety communications operator or dispatcher
• Experience in customer service
• Experience or education in law enforcement, fire, or EMS training
• Previous experience in criminal justice, corrections, or courts

• State of MN Criminal Justice Information System (CJIS) certification
• NIMS training
• Public Safety Telecommunicator certification
• Law Communications certification
• Fire Communications certification
• Emergency Medical Dispatcher certification

Training for the above certifications is provided by the employer and is required within six months of hire.

Full‑time, generally a 12‑hour shift in a 24/7/365 environment. Employees may be required to work outside their regular schedule under certain circumstances.

May include: job‑related interview, typing and comprehension testing, criminal history/background check, background investigation, and psychological evaluation.