Member Services Representative II; Teller

Member Services Representative II - Floater (Teller II) - South Branch (next to Hy-Vee)
Business

Hours:

Monday to Friday 8:30 am-6:00 pm (8‑hour shifts) and Saturdays 9:00 am-1:00 pm (40‑hour week)

Join our dynamic team at Home Town Credit Union in Owatonna, MN, as a full‑time Member Services Representative II and embark on an exciting career journey! This role is a floating position
, meaning you will be based out of our South Branch location but will also support additional branches, including our Faribault and Northfield locations, based on staffing needs. Candidates must have reliable transportation
, a valid driver's license
, and the ability to commute to other branches on short notice
.

This position is perfect for individuals who have a passion for numbers and a knack for providing exceptional customer service. You'll have the opportunity to engage directly with our valued members, help them process their financial transactions, and guide them through our services. In addition, you'll support fellow Member Service Representatives by assisting with more complex tasks, including helping members open new accounts and ensuring they receive accurate, efficient service.

In this onsite role, you'll not only enhance your skills but also build meaningful relationships within the community. With a starting pay of $19.00 per hour ($18.00 base pay plus $1.00 for travel pay), your career will thrive in an environment centered around integrity and excellence. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Employee Discounts.

Get ready to make a difference in the lives of our members while developing your professional career in a friendly and supportive atmosphere!

Celebrating over 50 years of providing financial wellness to our surrounding communities! At Home Town Credit Union, we make a difference for our staff, members, and the community by living out our Core Values of Integrity, Commitment, Member Advocacy, Education and Community.

As a full‑time Member Services Representative II at Home Town Credit Union in Owatonna, MN, you will serve as the primary point of contact for our valued members, delivering exceptional banking services with professionalism and courtesy. Your role will be essential in fostering our member‑centric environment, acting as a vital liaison between members and other Credit Union staff. By effectively communicating and addressing member needs, you will enhance the overall experience and satisfaction.

Because this is a floating position
, you will also provide support at our Faribault and Northfield branches as needed. Flexibility, adaptability, and a willingness to travel between locations are key to success in this role.

Moreover, you will play a crucial role in strengthening the Credit Union's brand and image by consistently conducting yourself in a friendly, positive manner that reflects our core values of integrity and excellence. Join us and become a vital part of our commitment to making every member interaction a positive experience!

• Competitive Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• HSA + company contributions
• Private PFML
• Long‑term disability insurance
• 401(k) + company contributions
• Tuition Reimbursement
• Professional development assistance
• Paid time off - vacation, sick, and holiday

To excel as a full‑time Member Services Representative II at Home Town Credit Union, a combination of essential skills and experience is necessary. A high school diploma or GED is required, along with prior customer service experience, to effectively address member inquiries. Familiarity with Microsoft Office applications-including Outlook, Word, and Excel-is important for daily tasks, alongside proficiency in 10‑key data entry by touch to ensure accuracy in transactions.

Cash handling experience is preferred, as you will manage financial transactions with precision. Regular attendance is crucial to maintain a consistent presence for our members and contribute to a…