Store Manager C - Bilingual

Position Summary

Responsible for managing the overall operation of the store, including tool rental, merchandise sales, inventory control, shipping & receiving, administrative and financial operations, safety and merchandising. Ensures store compliance with company policies and procedures.

• Responsible for planning and executing actions to ensure the store meets rental revenue, sales, and profitability goals.
• Develop understanding of store financials to aid in planning actions to drive store performance.
• Responsible for all phases of store opening/closing.
• Responsible for using existing tools and personal judgement to plan inventory to maintain proper stock based on market demands.
• Inventory planning to ensure the store is properly stocked and merchandised.
• Responsible for proper cash handling including balancing cash and credit card receipts and making bank deposits.
• Solicits information from customers to let the merchandise team know what new or different products the store should stock to meet market demands.
• Participate in testing and providing feedback on company initiatives as requested.
• Merchandises products and organizes showroom & rear warehouse for safe & effective material handling.
• Provides excellent customer service.
• Establishes relationships with customers to drive repeat rental and sales.
• Responsible for generating revenue growth through effective marketing of the Ames line of automatic taping tools, parts & equipment as well as promotion of add-on sales with merchandise assortment.
• Recommend ideas for support from Region Management to help drive business.
• Identify and propose opportunities for continuous improvement in both the store and in the company.
• Boxes & ships tools to repair center & receives tool & merchandise shipments into inventory.
• Processes sales/rentals via computer.
• Collection duties as assigned.
• Daily functions may include: greeting customers, processing rental & sales transactions, customer service, order processing, merchandising, inventory & tool audits, collections, housekeeping, database development, cash handling/bank deposits & loss prevention, continuous improvement activities.
• Interaction with the repair center for issues regarding quality of tools, timeliness of shipments, etc.
• Supervise Assistant Store Managers, Store Associates and Delivery drivers if additional personnel are assigned to the store.
• Other duties as assigned.

• High school diploma or general education degree (GED) and four plus years related experience.
• Must be at least 18 years of age. Reliable transportation is required.
• Travel required:
  
  percentage of travel time expected for the position where the travel occurs.
• Supervisory responsibilities:
  
  directly supervises the Assistant Store Manager and Delivery driver, if applicable. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; escalating concerns to the Regional Operations Manager, addressing complaints and resolving problems.
• Additional eligibility: additional requirements such as certifications, industry-specific experience and experience working with certain equipment.
• Core competencies:
  
  strive to do the right thing by displaying trust and integrity. Embody the principles of servant leadership, even in a non‑people‑management role, by putting the needs of others first, valuing diverse perspectives and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background,…