Field Service Technician II - Installation Team

Overview

Field Service Technician II - Installation Team at Canon USA. This role involves operational, maintenance, and networking support for Canon-supported products. It is a customer-facing position that requires compliance with customer policies and protocols, including possible COVID-19 vaccination requirements.

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge of multiple product groups with basic troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Provide direction to less experienced technicians as needed.
• Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.

• HS Diploma, GED, or equivalent experience; 1 to 2 years of related experience.
• Basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel; valid driver’s license and acceptable driving record required.
• Capability to work in a 24/7 environment, including shift work and on-call rotations.
• Must take necessary steps to obtain security and/or other clearances required by customers to enter customer premises.
• Must be able to lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).

Hourly rate anticipated: $21.50 to $30.75 per hour.

Canon U.S.A., Inc. is guided by the Kyosei philosophy of social and environmental responsibility. For more information, visit

Full-time on-site position. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We comply with applicable laws and require applicants to reside in the United States at the time of hire.