Mobile Expert, Virtual Retail- Onsite

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That s how we re UNSTOPPABLE for our employees!

As a Virtual Retail Mobile Expert you are a wireless sales and communications solutions expert. You don t just make a sale, you make a connection that enhances the lives of your customers. You will assist our inbound calling customers in moving forward with the right device at the right price by presenting a personalized solution. We are obsessed with delivering amazing customer experiences.

That s why we need you. You will be an expert consultant, with a mastery of analyzing customers  needs. You identify and customize the whole package of wireless/voice/data products and services. You will be an expert in uncovering our customers  needs and have a passion to educate, demonstrate and recommend device and service solutions. You will be part of a team that values an awesome sale done right by nice and helpful consultants.

This position has a base compensation plan as well as a generous attainable bonus plan. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.

• Selling and serving to our customers, while providing a best in class customer experience and building loyalty
• Consistently training on T-Mobile experiences, new skills and processes, knowledge of systems, new products and reference resources
• Sales Skills In New Customer Acquisition, Including Results-Oriented Drive And Confidence For Success
• Consistently uses digital tools in interactions and on-boarding

• High School Diploma/GED (Required)
• 12 months of customer service and/or sales experience, retail environment preferred (Required)

• Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
• Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency. (Required)
• Customer Satisfaction Provide superior customer service, building loyalty and customer satisfaction (Required)

• At least 18 years of age
• Legally authorized to work in the United States

• Travel Required (Yes/No):
  No
• DOT Regulated Position (Yes/No):
  No
• Safety Sensitive Position (Yes/No):
  No

Hourly Base Pay: $19.00
Annualized Incentive Target: $16,800

Successful candidate s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays. Additional benefits include parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, disability insurance, voluntary AD&D, life insurance, disability insurance, and long-term care insurance.

Eligible employees may also receive mobile service & home internet discounts, pet insurance, and commuter/transit programs. For more details, visit

Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated.

If you need reasonable accommodation at any point in the application or interview process, please email Applic or call  This contact channel is not a means to apply for a position and we cannot respond to non-accommodation related requests.