Sr Manager, Virtual Business Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Senior Manager, Virtual Business Sales is responsible for leading a high-performing sales organization focused on revenue growth, account expansion, and new customer acquisition. This role oversees a sales organization of over 80 employees, and drives performance in new account generation, achieving aggressive acquisition targets through data-driven coaching, pipeline management, and strategic marketing alignment. Additionally the organization will be responsible for a base of existing wireless customers with objectives to deepen relationships through product upgrades, add-a-lines and solutions sales.

This Role ensures operational excellence, optimizes sales processes, and develops leadership talent to deliver exceptional customer experiences while consistently meeting or exceeding revenue and growth objectives.

• Own and deliver revenue, gross adds, acquisition targets. Monitor pipeline activity, lead quality, and conversion, adjusting strategies to maximize close rates.
• Coach and develop leadership to enhance customer experience, sales activity, and team performance through feedback and support. Champion a culture of motivation, recognition, and healthy competition.
• Execute sales development strategies consistently with sales, marketing, and learning functions.
• Partner with Product, Marketing, Finance, Sales Ops, and Digital teams to support new launches and acquisition initiatives. Identify strategic sales opportunities and develop actionable plans to support business growthli>
• Manage escalations by collaborating with fraud, credit strategy, verification, and underwriting teams to resolve issues and plan strategies.
• Also responsible for other duties/projects as assigned by business management as needed.

• High School Diploma/GED (Required)
• 4-7 years Sales and operational experience in a sales organization with a top company and strong culture. Call Center experience. (Preferred)
• 4-7 years As a Leader of Leaders (Preferred)
• 4-7 years Business Sales Leadership Experience (Preferred)

• Sales Strong understanding of sales principles and techniques, including prospecting, lead qualification, and closing deals. Experience in outbound sales and a proven track record of meeting or exceeding sales targets. (Required)
• Business Acumen Expertise in selling products and services to business customers, understanding their unique needs, and providing tailored solutions. (Required)
• Sales Management Ability to lead and manage a sales team, set targets, and ensure the team meets or exceeds sales goals. (Required)
• Sales Operations Knowledge of sales processes and operations, including pipeline management, forecasting, and reporting. (Required)
• Customer Service Commitment to providing excellent customer service, addressing customer inquiries, and resolving issues promptly. (Required)
• People Management Demonstrate strong interpersonal skills, effectively manage conflicts, and exhibit proven leadership abilities to foster a collaborative and productive team environment. (Required)
• Negotiation Skilled in negotiating terms and conditions with customers to achieve mutually beneficial agreements. (Required)
• Communication Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
• Marketing Understanding of marketing principles and strategies to support sales efforts and drive customer engagement. (Required)
• Microsoft Office Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)
• Database Ability to…