Sr Manager, Virtual Business Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That s how we re UNSTOPPABLE for our employees!

The Senior Manager, Virtual Business Sales is responsible for leading a high-performing sales organization focused on revenue growth, account expansion, and new customer acquisition. This role oversees a sales organization of over 80 employees, and drives performance in new account generation, achieving aggressive acquisition targets through data-driven coaching, pipeline management, and strategic marketing alignment. Additionally the organization will be responsible for a base of existing wireless customers with objectives to deepen relationships through product upgrades, add-a-lines and solutions sales.

This role ensures operational excellence, optimizes sales processes, and develops leadership talent to deliver exceptional customer experiences while consistently meeting or exceeding revenue and growth objectives.

• Own and deliver revenue, gross adds, acquisition targets. Monitor pipeline activity, lead quality, and conversion, adjusting strategies to maximize close rates.
• Coach and develop leadership to enhance customer experience, sales activity, and team performance through feedback and support. Champion a culture of motivation, recognition, and healthy competition.
• Execute sales development strategies consistently across internal teams in partnership with sales, marketing, and learning functions
• Partner with Product, Marketing, Finance, Sales Ops, and Digital teams to support new launches and acquisition initiatives. Identify strategic sales opportunities and develop actionable plans to support business growth and market positioning
• Manage escalations by collaborating with fraud, credit strategy, verification, and underwriting teams to resolve issues and plan strategies
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 4-7 years Sales and operational experience in a sales organization with a top company and strong culture. Call Center experience. (Preferred)
• 4-7 years As a Leader of Leaders (Preferred)
• 4-7 years Business Sales Leadership Experience (Preferred)

• Sales Strong understanding of sales principles and techniques, including prospecting, lead qualification, and closing deals. Experience in outbound sales and a proven track record of meeting or exceeding sales targets. (Required)
• Business Acumen Expertise in selling products and services to business customers, understanding their unique needs, and providing tailored solutions. (Required)
• Sales Management Ability to lead and manage a sales team, set targets, and ensure the team meets or exceeds sales goals. (Required)
• Sales Operations Knowledge of sales processes and operations, including pipeline management, forecasting, and reporting. (Required)
• Customer Service Commitment to providing excellent customer service, addressing customer inquiries, and resolving issues promptly. (Required)
• People Management Demonstrate strong interpersonal skills, effectively manage conflicts, and exhibit proven leadership abilities to foster a collaborative and productive team environment. (Required)
• Negotiation Skilled in negotiating terms and conditions with customers to achieve mutually beneficial agreements. (Required)
• Communication Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
• Marketing Understanding of marketing principles and strategies to support sales efforts and drive customer engagement. (Required)
• Microsoft Office Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)
• Database Ability to manage and utilize databases for tracking customer information and sales activities. (Required)
• Problem Solving Strong problem-solving skills, including research and active listening, to identify and address issues effectively. (Required)
• Coaching Experience in coaching and developing team members to enhance their skills and performance. (Required)
• Multitasking Ability to manage multiple tasks and priorities effectively, including running two different organizations simultaneously. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
Yes

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Total Target Cash Pay Range: $145,800 - $263,000, inclusive of target incentives

Base Pay Range:…