Client Alignment Representative, Public Sector

Overview

About Netsmart:
At Netsmart, improving care delivery isn't just our aspiration — it's our passion. For over 50 years, we've developed innovative software and services across behavioral health, human services, and post-acute markets. Our Public Sector team partners with government-funded organizations to help them operate efficiently, stay compliant, and deliver better care outcomes. By leveraging modern technology and data-driven insights, we empower healthcare professionals to focus on what matters most: the people they serve.

The Public Sector Client Alignment Representative (CAR) is a developmental sales role within Netsmart's Public Sector division, designed to cultivate future Client Account Executives (CAEs). The CAR supports strategic client initiatives, manages relationships with government entities, and identifies opportunities to expand Netsmart's footprint across behavioral health, human services, and post-acute markets. This position bridges client relationship management, data-driven sales execution, and solution alignment to drive measurable outcomes for both clients and Netsmart.

The Public Sector team serves as the strategic front line for government-funded clients. This role drives alignment between client priorities and Netsmart's technology solutions, helping public agencies deliver better care outcomes through automation, analytics, and interoperability. CARs act as trusted advisors who connect clients' operational needs with Netsmart's capabilities while supporting CAEs in revenue growth, retention, and client success initiatives.

• Partner with 2-3 CAEs to manage up to 50 client accounts, driving alignment and revenue growth.
• Conduct whitespace analysis to identify new sales and expansion opportunities.
• Support RFP development and lead procurement research across city, county, and state clients.
• Prepare, track, and refine Salesforce opportunities, invoices, and client documentation.
• Customize client communications and marketing assets through Highspot and Microsoft tools.
• Collaborate cross-functionally (product, marketing, implementation) to ensure smooth handoffs and client satisfaction.
• Capture detailed call notes, summarize client feedback, and communicate next steps internally.
• Contribute to process improvement projects and share best practices that streamline the sales cycle.
• Deliver and track progress toward annual software, hosting, and service quotas.

• Exceptional organization, attention to detail, and communication skills.
• Strong presentation and storytelling abilities in a sales context.
• Proven ability to prioritize multiple accounts and deadlines.
• Proficiency with Salesforce, Service Now, Highspot, and Microsoft Office Suite.
• Comfort discussing pricing and quantifying value to overcome objections.
• Understanding of government procurement processes and funding cycles.
• Curiosity, initiative, and resilience when navigating complex sales environments.

The CAR role is the first step in Netsmart's Public Sector sales career ladder, with a clear advancement track to Senior CAR, Junior CAE, CAE, and Senior CAE. High performers are identified through proactive problem solving, ownership of client deliverables, and a measurable impact on pipeline growth. Each new hire receives a structured 30-60-90 day onboarding plan with mentorship, shadowing, and goal-setting sessions tied to career progression.

Our Public Sector team operates on three key principles:

This team is recognized as Netsmart's top-performing sales group, achieving 95%+ quota attainment year over year and leading adoption of AI tools to optimize prospecting, reporting, and RFP workflows.

If you thrive in an…