Customer Service Representative – Oak Park Mall

Job Description

This job is a great fit for someone who is customer obsessed and loves to solve problems.

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Inspire trust, teamwork and positive team relationships
• Defuse customer situations and provide resolution in a timely and effective manner
• Ensure the security and privacy of customer information through education, compliance and resolution of issues
• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
• The hours and schedule for this position will vary by week depending on business needs

• The ability to effectively build relationships with your customers, peers and leadership
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication with strong interpersonal skills
• The ability to prioritize multiple tasks in a fast paced environment
• Accountability, initiative and a high level of ownership
• The ability to work a flexible schedule based on department needs

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount
• EAP Resources

The job posting highlights the most critical responsibilities and requirements of the job.

For Los Angeles or San Francisco applicants:
Nordstrom is required to inform you that we conduct background checks after a conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applications are accepted on an ongoing basis. Current Nordstrom employees:
To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details:
The pay range(s) below have been provided in compliance with state specific laws. Pay ranges may be different for other locations. $15.85 – $16.45 hourly. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview:

Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. Beauty and Men’s Fragrance sales roles typically receive 3%.