Sales Associate III

Overview

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

• Sales Floor:
  Understands organizational objectives and makes decisions that align with Company priorities.
• Take ownership and deliver results while remaining aware of personal and store metrics; create personal sales and clienteling strategies in partnership with the management team.
• Create short- and long-term strategies to achieve personal metrics and performance goals.
• Own personal survey results and create plans to improve and address opportunities.
• Represent Coach as a brand ambassador; demonstrate Coach’s Selling and Service expectations at all times.
• Understand changes in the local market and support the execution of local sales strategies and tactics.
• Drive business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships.
• Create positive impressions with customers by presenting attire aligned with Coach’s Guide to Style; build credibility as a personal fashion advisor with knowledge of competition.
• Provide in-depth product knowledge (features, benefits, current offerings, and overall value) and communicate current pricing and promotions.
• Discuss product features and leverage cross-selling; cross-sell and suggest relevant add-ons based on customer needs.
• Be sensitive to customers’ needs and tailor approaches by reading cues; attend to unique and individual shopping needs; manage multiple customers and follow up consistently to influence/close sales.
• Flex personal selling techniques to contribute to store financial results; build lasting relationships; use Coach’s tools and technology for clienteling.
• Create enthusiasm for a shared vision, promote a team selling environment, and foster teamwork and collaboration with internal and external customers.
• Remain solution oriented and adaptable to changing business/store needs; welcome feedback and maintain a calm, professional demeanor.

• Operations:
  Ensure all daily tasks are completed without negatively impacting service or Coach standards.
• Complete daily operational tasks (store floor and backroom, cash wrap, visual merchandising) consistently and timely; maintain a clean selling floor at all times.
• Adhere to all retail policies and procedures including POS, Operations and Asset Protection.
• Replenish inventory on the sales floor as needed; support Store Inventory Process by processing shipments, stocking shelves, and maintaining organization in stockroom and on the floor.
• Support cash-wrap when needed to process purchases, returns, and exchanges; efficiently process transactions (Purchase, Return, Exchange, Found Order, etc.).
• Prepare store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising standards.

• Drive For Results:
  Exceed goals; top performer; focused on bottom line.
• Customer Focus:
  Meet expectations of internal and external customers; build trust and relationships.
• Creativity:
  Generate new ideas; make connections; add value in brainstorming.
• Interpersonal Savvy:
  Relate well to diverse people; build rapport and effective relationships; use diplomacy and tact.
• Learning on The Fly:
  Learn quickly; open to change; analyze successes and failures to improve; adaptable to unfamiliar tasks.
• Perseverance:
  Maintain energy and drive; finish tasks despite resistance or setbacks.
• Dealing with Ambiguity:
  Adapt to change; act with partial information; manage risk and uncertainty.

• Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment; knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS,…