Associate Team Leader

Overview

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At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We maintain a high performing, connected culture where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
• Begin on a flexible part-time schedule in late fall and transition to a full-time schedule from January through April.
• Serve as a point of contact for onsite escalated client service concerns and for onsite associates, ensuring quality and consistent execution that promotes the value of H&R Block.
• Manage scheduling to ensure clients are served properly, resolve conflicts with escalation as necessary, and lead daily activities to meet deadlines with attention to quality and priorities.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and the ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Able to work a flexible schedule of 40 hours per week with flexibility based on business needs.
• High school diploma or equivalent or higher.

• Employee Assistance Program with Health Advocate and wellbeing programs to support healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.

At H&R Block we are committed to building a connected culture where trust, care, and connections help us work together and foster an environment where everyone feels safe to bring their authentic self to work every day and belongs as part of a larger team.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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