Shift supervisor, Restaurant​/Food Service

Benefits

• Medical Benefits
• Bonus Potential
• Free Meals while Working*
• Tuition Reimbursement/ GED Assistance
• Life Insurance
• Direct Deposit
• Tenure Recognition
• Referral Bonus
• Opportunity for Advancement
• Uniforms
• Vacation
• Employee Assistance Program (Com Psych)
• Unity Care
• Company Chaplain

Ever consider running a multi-million dollar business? Fazoli’s is looking for qualified Shift Supervisors to do just that!

Are you a natural leader with a passion for pasta, pizza, and creating a fun, fast-paced environment? Do you thrive in a place where the pasta is always hot, the bread sticks are always fresh, and the team is ready to roll? If you said "yes," then we want YOU to join our team as a Shift Supervisor at Fazoli’s!

We are proud to provide competitive benefits and pay.

We offer DAILY PAY for all hourly employees! Work today, get paid tomorrow!

The Shift Supervisor at Fazoli’s is responsible for overseeing daily restaurant operations during their assigned shift. This role involves managing the front-line team, ensuring customer satisfaction, maintaining operational efficiency, and supporting the management team in achieving business goals. The Shift Supervisor plays a crucial role in leading by example, providing guidance to staff, and ensuring that the restaurant maintains a high standard of food quality, cleanliness, and service.

This is a hands‑on leadership position that requires excellent communication, problem‑solving, and multitasking skills.

• Supervise and lead team members during the shift, ensuring they are performing tasks effectively and efficiently.
• Provide guidance, coaching, and feedback to team members to improve performance and foster a positive team environment.
• Ensure the team is trained on company policies, procedures, and best practices.
• Delegate tasks to staff based on priorities and workflow, ensuring all areas of the restaurant are covered.

• Ensure an exceptional guest experience by maintaining high service standards and resolving any customer complaints or issues promptly.
• Monitor guest satisfaction and handle any concerns, ensuring customers leave with a positive impression.
• Lead by example in providing friendly and efficient service to all guests.

• Oversee the restaurant’s daily operations, including food preparation, inventory management, and cleaning procedures.
• Ensure that food is prepared to Fazoli’s quality standards and is delivered to customers in a timely manner.
• Monitor restaurant performance during the shift, including speed of service, food quality, and cleanliness.

• Ensure accurate cash handling and register operations, including opening and closing registers, counting cash, and processing transactions.
• Assist in managing labor costs by adjusting staffing levels as needed to meet demand.
• Maintain adherence to company policies for handling cash, credit cards, and other forms of payment.

• Ensure that breaks, meal periods, and shifts are managed appropriately for staff.
• Step in as needed to cover shifts or assist with additional tasks when required.

• Ensure the restaurant is compliant with health and safety regulations, including food handling, sanitation, and cleanliness standards.
• Monitor kitchen and dining areas to ensure that cleanliness standards are consistently maintained throughout the shift.
• Oversee the proper storage and handling of food and supplies to prevent waste or contamination.

• Make quick and effective decisions in response to operational challenges, customer issues, or staff concerns.
• Resolve conflicts or issues that arise among team members or with customers, escalating to the Manager or Assistant Manager as needed.

• Communicate effectively with management, staff, and guests to ensure smooth operations.
• Report any issues, equipment malfunctions, or significant occurrences to the Restaurant Manager.
• Provide feedback to the management team on employee performance and operational…